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Parcels are generally dispatched within 24 to 48 hours of receipt of your payment. Delivery takes place within 2 to 5 days if the product is available (see the terms and conditions of sale).
Lead times and carriers
- Dispatch: generally within 24 to 48 hours of receipt of payment.
- Delivery: within 2 to 5 days if the product is available; otherwise you are notified by e-mail of the delay and can cancel (immediate refund if you paid by bank card).
- Standard shipping method: a carrier (handed over against a signed delivery note), La Poste (handed over without signature) or a courier of our choice (handed over against a signed delivery note).
Tracking your parcel
When the parcel is sent by La Poste as Colissimo, we send you a link that lets you track the delivery of your parcel online. When it is sent by a carrier, you receive an e-mail to let you know that the parcel has been dispatched.
Delivery by carrier: appointment and damaged parcels
Damaged parcel: what to do
On receipt, if you notice that the packaging is damaged, you must refuse the parcel or make reservations by writing “reservations made, parcel damaged” on the driver’s delivery slip. In both cases, contact our customer service within 48 hours by e-mail at contact@pompes-h2o.com to be eligible for compensation. No compensation will be possible if this procedure is not followed.
As soon as the carrier notifies you, contact them as soon as possible to arrange a delivery appointment. If you set an appointment more than 5 working days after this contact, additional storage charges will be invoiced.
Shipping costs
Shipping costs are calculated by geographical zone, according to the distance from our depot, which is located in the Oise, 60 km north of Paris. They are shown as you select products and invoiced at the end of the order. The geographical zones that benefit from a shipping rate are:
- France mainland
- Corsica
- France “Overseas Departments and Regions (DROM)”
- France “Overseas Collectivities (COM)”
- Belgium and the Netherlands
- Switzerland
- Europe (European Union)
- Europe (non-European Union)
- North America
- Central America and the Caribbean
- South America
- Asia
- Africa
- Oceania
Parcels and pallets are packed with particular care and are well protected.
Returns
To return a product, see the Returns and refunds page.
Delivery: frequently asked questions
How quickly is my parcel dispatched and delivered?
Parcels are generally dispatched within 24 to 48 hours of receipt of your payment and delivered within 2 to 5 days if the product is available.
How do I track my parcel?
For a La Poste Colissimo shipment, we send you an online tracking link. For a carrier shipment, you receive an e-mail when the parcel leaves.
What should I do if my parcel is damaged?
Refuse the parcel or make reservations (“reservations made, parcel damaged”) on the driver’s delivery slip, then contact us within 48 hours by e-mail at contact@pompes-h2o.com. No compensation is possible without this procedure.
How are shipping costs calculated?
By geographical zone, according to the distance from our depot in the Oise, 60 km north of Paris. They are shown as you select products and invoiced at the end of the order.
Do you deliver outside France?
Yes: Belgium, the Netherlands, Switzerland, the European Union and other zones. The full list appears above under “Shipping costs”.