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A breakdown, a defect, a question about installing or maintaining your equipment? Our team answers Monday to Friday. Here is how to reach us and how an after-sales request works.
Contact us
- Phone: +33 3 44 25 91 01, Monday to Friday, 8:30 am to 12:00 pm and 1:00 pm to 4:30 pm (French time).
- E-mail: contact@pompes-h2o.com
- Form: contact form
- Post: POMPES H2O, 3 rue du Bois du Jonc, 60700 Saint-Martin-Longueau, France
How an after-sales request works
- Describe the problem: order or invoice number, product reference, circumstances of the defect.
- We review your request and tell you what to do next.
- If a return is needed, wait for our written agreement: no return of equipment is accepted without the express written agreement of our departments, even under warranty.
- Send the product back to the return address with your invoice, in its original packaging if possible.
Parcel damaged on delivery
Refuse the parcel or make reservations on the driver’s delivery slip (“reservations made, parcel damaged”), then contact us within 48 hours by e-mail. Without this procedure, no compensation is possible.
What is covered
- Non-compliant products: outward shipping costs are then borne by the shop (in other cases, they are borne by the customer).
- Defects covered by the legal warranties (conformity, hidden defects).
Before you buy: advice on choosing
Our team helps you choose the pump, hose or accessory suited to your installation. See also our buying guides.
After-sales service: frequently asked questions
What should I prepare before calling?
Your order or invoice number, the product reference and a description of the problem.
Should I send the product back right away?
No: wait for our written agreement, which is required for any return of equipment, even under warranty.
Can public bodies pay by administrative order?
Yes, see the Payment by administrative order page.