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POMPES-H2O : specialist in lifting pumps, drilling pumps, motor pumps, stainless steel tanks, water treatment, pipes/flexibles, electrical accessories. https://www.pompes-h2o.com/fr
CONTACT CUSTOMER SERVICE :
You have a question, maybe you can find the answer here. Otherwise contact us by telephone on 03 44 25 91 01 from Monday to Friday from 8:30 a.m. to 12 p.m. and 1 p.m. to 4:30 p.m.; or by email: contact@pompes-h2o.com we will endeavor to respond to you within 48 hours.
Frequently asked questions :
How to order ?
> You can order directly on our website Pompes-h2o.com 24 hours a day. Simply click on the "Add to cart" button, then click at the top right on the "Basket" and follow the order process. Our technicians and advisors are available to assist you on 03 44 25 91 01 from Monday to Friday from 8:30 a.m. to 12 p.m. and 1 p.m. to 4:30 p.m. to help you place your order.
What should i do if my package has not arrived ?
> we advise you to look at the Colissimo tracking, otherwise you can contact us by email contact@pompes-h2o.com
How long does my order take to ship ?
> In most cases shipping is done the same day, if the order is placed before 12 p.m. Shipping is done via Colissimo without signature in France with delivery within 2 to 3 days. Abroad the deadline is increased. Orders exceeding Colissimo's dimensions and weight criteria will be shipped by DB SCHENKER transport with a delivery time of 2 to 3 days in mainland France.
For payments by bank transfer, orders will be validated as soon as the transfer is visible on our account. For immediate consideration, you can send us proof of the transfer made by email contact@pompes-h2o.com
I want to return to material, how to do it ?
> you have 14 days from the day after delivery to change your mind and return the equipment to us. To do this, you must make a request to us using the contact form. The equipment must be new, we will not take back the equipment even if it has only been used once. We do not reimburse pipes purchased by cutting, nor crimped pipes, or other products or assemblies made or assembled to measure. https://www.pompes-h2o.com/fr/content/3-conditions-generales-de-ventes
I did not receive the correct product.
>If one or more products do not correspond to those you purchased, you must send us a photo on the contact form with your order number.