Contact us

How do I place an order?

You can order directly on our website Pompes-h2o.com 24 hours a day. Simply click the "Add to cart" button, then click "Cart" at the top right and follow the order process. Our technicians and advisers are available on 03 44 25 91 01 (Monday - Friday: 8:30-12:00 and 13:00-16:30) to help you place your order.

What should I do if my parcel hasn't arrived?

we advise you to check the Colissimo tracking; otherwise you can contact us by email at contact@pompes-h2o.com

What is the dispatch time for my order?

in most cases the order is dispatched the same day, if it is placed before 12:00. Shipping is by Colissimo without signature in France, with delivery within 2 to 3 days. Abroad, the delivery time is longer. Orders exceeding Colissimo’s size and weight limits will be shipped by DB SCHENKER transport with a delivery time of 2 to 3 days in mainland France.

For payments by bank transfer, orders will be validated as soon as the transfer is visible on our account. For immediate processing, you can send us proof of the transfer by email at contact@pompes-h2o.com

I would like to pay by administrative payment order, how do I proceed?

you can place your order directly on our website pompes-h2o.com and select payment by bank transfer. To validate your order, you can either send us your purchase order with your commitment number and service code by email to: contact@pompes-h2o.com; or put the order number and the service code in the comments when placing the order.

I want to return the equipment, how do I do that?

you have 14 days from the day after delivery to change your mind and return the equipment to us. To do so, you must request it from us using the contact form. The equipment must be brand new; we will not take back equipment even if it has been used only once. We do not refund hoses bought by the metre, crimped hoses, or other products or assemblies made or assembled to order. terms and conditions of sale

I did not receive the right product.

if one or more products do not match those you purchased, you must send us a photo via the contact form with your order number.

Where can I find my invoice?

the invoice was sent to you automatically by email, just after we received payment. If you cannot find it, it has either landed in your junk mail (spam) folder or the email address on your account is incorrect. In that case, please do not hesitate to call us on 03 44 25 91 01 or send us a request by email at contact@pompes-h2o.com